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Unable to open digitally signed email in outlook 2010

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hello outlook gurus

a few w7x64/outlook 2010 sp1 clients are unable to open digitally signed emails. the same user can open these emails on a different client with outlook 2010 or in owa. i already tried to create a new outlook profile, but i had the same problem.

they get the following message: this element can not be opened, because of an unknow error. (translated from german).

any ideas where to start the troubleshooting process ? thanx alot .

hubert

ps: i already cleard the corresponding certificate in the w7 cert-store.


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