One of my users just notified me that an e-mail he sent had mixed up the attachments.
The attachments was called: "Some text <name>.docx"
The email he sent of had 8 of these Word documents, with different name in the <name> field. The text of each documents was specific to each of the people in the filname.
After he sent it of, the recipients of the email let him know that the filenames didn't correspond to the persons detail in the document. Example: They opened the attachment "Info about George.docx". But the text inside that word document was about Steve.
All the documents was mixed up.(None of the filenames corresponded to the text in the docs)
I have examined the e-mail he sent (in the sent items folder), and indeed it is wrong. I also had a look at the persons disk and the documents he attached was correctly named and had not been changed since he sent of the e-mail.
I'm having a hard time trying to give him an explanation....anyone here with any ideas?
The user is connected to a Windows 2003 Terminal Server, and the documents is located on a DFS network location. The email was a reply to an email, using "Attach File" to attach the documents.