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Outlook Autocomplete List Clears

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I have a user whose Outlook autocomplete list clears every once in a while.  When he is typing a recipient address in an email, he no longer gets the popup for addresses he has already used.  However, these addresses are still visible in the Suggested Contacts folder.  He uses Outlook 2010 on Windows 7 Pro.

We've tried reinstalling Outlook on his computer, and that didn't fix the problem.  Any suggestions?


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