Hi,
I've got a weird Office 2010 issue here I'm starting to see not just with one or two users, but with different customers I support.
Basically, Outlook will come up with not responding for the users. Ususally when accessing data across the LAN. Now, I can't do anything at this point. I can't kill the process - it still remains in the list of processes. If I do a taskkill on the PID or the
outlook.exe from the CMD line, I get told there is not process running - there bleeding well is!
Attempting to load Outlook again will cause the splash/loading screen to sit at loading profile, FOREVER. I assume that a portion of the profile is being seen as locked by the phantom outlook.exe process.
I've been able to rule out the PC, as different ones have been tried. I've blown away the Outlook profile and repair installed Office multiple times. I've even uninstalled the suite completely and reinstalled, but the issue creeps back into play again after
a few months. The only other thing I can think of would be to completely blow the users MB away on the server and start with a new MB or worse, user account. But they don't have any other problems apart from their Outlook hanging.
All the PC's are Windows 7 SP1 (mixture of x86 and x64) machines with minimum 2GB RAM.
I have done a SCANPST on the OST/PST files, cleared any errors with the files. I've also renamed the frmcache.dat file to .old. I also tried an Outlook.exe /CleanViews. All of those troubleshooting steps, in addition to the one detailed previous, have been
unsuccessful.
A network issue is the only thing I can think of - it's a very consistent trend in any of the instances I've noticed it. Although, there is literally two users in one site and one in another that are having the problems. I'd understand if more were having issues.
Any thoughts would be greatly appreciated.
Cheers!