Good Afternoon,
I have a user who advises that, intermittently, when she double clicks an Outlook message to open it, the message disappears from her Inbox and is moved to an Inbox subfolder called 'Accounts'.
She advises that what these messages have in common is the flag is set as a green tick meaning 'Mark Complete'.
The user advises she does not set the flag to 'Mark Complete', it is already set when the message arrives in her Inbox.
The user does not have any rules configured.
The user does not have access to any shared mailboxes.
The Outlook version is 2013.
Can someone advise why these messages are moved from 'Inbox' to 'Accounts' when opened?
Any help appreciated.
Mike