Symptom: New installation/activation of Office 2010. Outlook opens and starts e-mail config wizard - continue with manual set-up, enter pop, smtp, etc. information, Test Account Settings appears to work fine, but when I click on "Next" it throws unknown error: 0x80070002 and quits. Able to run Outlook without setting up e-mail and successfully imported items from old (2007) PST file, just can't add any e-mail accounts.
Environment: Brand new, out-of-the-box Toshiba Satellite i7, 6 GB RAM Win7 Home Premium 64-bit SP1 with all updates applied. Office 2010 Home & Business successfully activated from installed 2010 trial version that came with machine. (32-bit)
Other: Tried 2 Office repairs AND created new Outlook profile with same results.
MGADIAG.exe results: runs, but any attempt to use the "Copy" button to post results here yields error: "Failed to create output files, hr = 0x80070002. Please contact support." (Recurring theme going here). Here are a couple of shots that may help:
Thanks in advance for your response and help.
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12 Jan 2012
Update: ProduKey showed different Win7 product key than sticker on bottom; changed Win7 product key - successful activation. Fully uninstalled Office 2010 & rebooted; downloaded Office 2010 Home & Business from MS site, installed and successfully activated. Ran MGADIAG.exe and successfully copied - here are results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JF43B-6KH2F-MRBXP
Windows Product Key Hash: PumwMO0n1CMxVRNl02pXA2QjGH0=
Windows Product ID: 00359-OEM-9820797-14767
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6AA17F95-C971-4D20-A6CD-BCFBCBB74B82}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6AA17F95-C971-4D20-A6CD-BCFBCBB74B82}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MRBXP</PKey><PID>00359-OEM-9820797-14767</PID><PIDType>8</PIDType><SID>S-1-5-21-2460099761-3356231743-706971843</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
P775</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="6"/><Date>20110908000000.000000+000</Date></BIOS><HWID>85B13D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-207-914767-02-1033-7601.0000-0122012
Installation ID: 020271130194914610481996256245438624923516200382219903
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MRBXP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/12/2012 2:20:48 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:9:2012 18:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAonbOwiKxPOTEo0JgOLZqRYAVAc+g0C5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSCPL TOSCPL00
FACP TOSCPL TOSCPL00
HPET TOSCPL TOSCPL00
MCFG TOSCPL TOSCPL00
SLIC TOSCPL TOSCPL00
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist