The password to my Mom's Outlook account does not work suddenly. We've trying going through all the steps online to reset it (she has not phone to text a link to, she tried to set up a new address to get it sent to but can't access it). I just had her reset and empty the Safari cache - that didn't work. I tried to have her get to the link you mentioned above and that page does not work (can't get to a page). Her email account is she changed her password froma couple of weeks ago and it was working just fine until 3 days ago. I've trying calling Tech Support and they are of new use - they just send us back online. My Mom is elderly and I'm trying to do this from 2000 miles away (I live in Curacao) - my email address is PLEASE HELP US!!!
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