Hi
Please bear with me as this issue is a bit strange and is something I've never come across before. Our company uses an add-in for Outlook that controls telephone controls such as extension settings, voicemail etc. When Outlook starts the add-in shows as a menu item on the Home ribbon.
Since upgrading to Outlook 2010 a strange issue has occurred where if a user has the Medium or Large text size configured in the Windows 7 display control panel this add-in won't load. Outlook begins to start but then freezes and will go no further. We know it is definitely the add-in causing the problem as Outlook works perfectly in safe mode. We also know it's something to do with the text size as if we switch it back to Small then Outlook and the add-in load correctly.
Has anyone come across anything similar to this before? We need to be able to use the add-in and the larger text but I can't find any way of getting this to work.
Thanks in advance for your help.