Hello All... Thank you in advance for trying to help with this Bizarre Outlook event:
I wrote to another forum in MS Office Support:
"Upgraded
Office 365 from 2013 to 2016. All other applications perform as usual (only
Outlook is not cooperating.)<o:p></o:p>
Chain of events:<o:p></o:p>
Performed upgrade'<o:p></o:p>
Performedupdate ---Issue remains.<o:p></o:p>
Started in
"Safe Mode"<o:p></o:p>
Disabled ALL
Addins<o:p></o:p>
Restarted--Issue
Remains<o:p></o:p>
renamed
profile, restarted Outlook--Issue remains<o:p></o:p>
opened task
manager to see if the process was moving<o:p></o:p>
TADA Outlook2016 opens So I think how very strange, it must have been a coincidence so
I closed Outlook, reopened Outlook...AGAIN it hangs<o:p></o:p>
back to task
manager I go, select ctrl alt delete, select task manager and BAM it opens no
problem.<o:p></o:p>
Verified
again, again and again this issue is consistently reproduced.<o:p></o:p>
Anyone have a
solution to this?
<o:p>_____________________</o:p>
I then received an answer from Henry Huang MSFT Support:
"Hi Joannel,
According to the description, a possible cause of the issue could be that the profile is broken. So the issue persists after you rename the profile.
To identify it, please try creating a new profile and set it as the default one. Then start Outlook to see if it hangs. If not, please try reparing the Outlook data file and check whether the issue
can be resolved:
If Outlook still hangs when being opened with the new profile, it should be an Outlook client issue. For this situation, I suggest you post a thread in the Outlook IT Pro Forum to get the
dedicated assistance. Your understanding is appreciated. Best Regards,
Henry "
I did perform both of his suggestions prior to sending my email off but said what the heck, Ill try it again. Still same exact result. ANY help is appreciated.
Joanne
<o:p></o:p>