Dear all,
I encounter a craze problem with outlook. Let me give the brief at first.
I’m the IT guy and help one user upgrade his office 2003 pro to office 2010 standard ENG version, I have fully uninstalled the office 2003 and install office 2010 with standard model, after complete the installation, Other office components such as WORD, EXCEL, POWERPOINT are working properly, only outlook has problem, always crash when open it!
Looks it’s a normal issue with outlook, but I tried many ways to solve it still got failed result!
Please kindly check what I do
- Rebuild user profile
- Repaired office 2010
- Run outlook /safe same error with normal start
- Run chkdsk /f
- Rename HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook
- Uninstall office 2010 standard and install office 2010 Pro
- Uninstall office 2010 Pro and install office 2007 Pro
- Uninstall office 2007 pro and reinstall office 2003 pro
Only office 2003, the Crazed Outlook would work!
Our environment is W2K3 domain, client side: WIN 7 PRO SP1+Office 2010 Standard
Antivirus is Trend Micro Office Scan
No more 3<sup>rd</sup> party programs
Error detail with event log
Faulting application name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Faulting module name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Exception code: 0xc0000005
Fault offset: 0x0001c4cf
Faulting process id: 0x1ba8
Faulting application start time: 0x01ce569300dff3f3
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 404266de-c286-11e2-991e-60d819b789cf
I won’t reinstall OS! Would you pls kindly help!
Thank you so much!