I am running Desktops from a Citrix VDA v1808 on Windows Server2016
We use Microsoft Office365 Pro Plus Click to Run accounts for users. Problem is when some of the users sign into a desktop and open Outlook, In the dialog box the mgs "Preparing Mailbox for first use..."
appears and outlook starts repopulating. Please help.
I have included below the sequence of events from the Event Viewer on the VDA Server.
Outlook Licensing error Event id 2011
1
The description for Event ID 2011 from source Microsoft Office cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.
You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Application: outlook.exe; IdentityType: ADAL; HasToken: 0; AutoLoadIdentity: 1; SessionLicensing: 1; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x0; CorrelationId: {C0DE6D1F-3B12-4D02-9485-50D53E41B752};
CurrentProductReleaseId: O365ProPlusRetail; AllProductReleaseIds (from store): O365ProPlusRetail,SkypeforBusinessRetail; EntitlementId: E931b3e32-2835-48f5-bacd-9d2611f663e6_43de0ff5-c92c-492b-9116-175376d08c38_197095ac-df01-4bd6-aae5-63758c1c0979
2
The store C:\Users\********\AppData\Local\Microsoft\Outlook\********@datasolutions.ie.ost is being re-pushed to the indexer for the following reason: Newly created store.
3
The store C:\Users\********\AppData\Local\Microsoft\Outlook\*********@datasolutions.ie.nst is being re-pushed to the indexer for the following reason: Newly created store.
4
Outlook loaded the following add-in(s):
Name: Microsoft Exchange Add-in
Description: Exchange support for Unified Messaging, e-mail permission rules, and calendar availability.
ProgID: UmOutlookAddin.FormRegionAddin
GUID: {F959DBBB-3867-41F2-8E5F-3B8BEFAA81B3}
Load Behavior: 3
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\ADDINS\UmOutlookAddin.dll
Boot Time (Milliseconds): 47
Name: Skype Meeting Add-in for Microsoft Office 2016
Description: Skype Meeting Add-in for Microsoft Office 2016
ProgID: UCAddin.LyncAddin.1
GUID: {A6A2383F-AD50-4D52-8110-3508275E77F7}
Load Behavior: 3
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\UCAddin.dll
Boot Time (Milliseconds): 63
Name: Symantec Endpoint Protection Outlook Add in
Description: Symantec Endpoint Protection Outlook Add in
ProgID: SEPOutlookAddin.OutlookAddin
GUID: {47D635E3-9D14-40C9-A28C-64C2AA7AF647}
Load Behavior: 3
HKLM: 0
Location: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.770.0000.105\Bin\SEPOutlookAddin.dll
Boot Time (Milliseconds): 46
Name: Outlook Social Connector 2016
Description: Connects to social networking sites and provides people, activity, and status information.
ProgID: OscAddin.Connect
GUID: {2163EB1F-3FD9-4212-A41F-81D1F933597F}
Load Behavior: 3
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\SOCIALCONNECTOR.DLL
Boot Time (Milliseconds): 110
Name: OneNote Notes about Outlook Items
Description: Adds Send to OneNote and Notes about this Item buttons to the command bar
ProgID: OneNote.OutlookAddin
GUID: {93E5752E-B889-47C5-8545-654EE2533C64}
Load Behavior: 3
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\ONBttnOL.dll
Boot Time (Milliseconds): 31
Name: Microsoft SharePoint Server Colleague Import Add-in
Description: The Add-in allows Microsoft SharePoint Server to import colleague suggestions based on your Outlook content
ProgID: ColleagueImport.ColleagueImportAddin
GUID: {EFEF7FDB-0CED-4FB6-B3BB-3C50D39F4120}
Load Behavior: 3
HKLM: 0
Location: C:\Program Files (x86)\Microsoft Office\Root\Office16\ADDINS\ColleagueImport.dll
Boot Time (Milliseconds): 16
5
The store C:\Users\*********\AppData\Local\Microsoft\Outlook\*********@datasolutions.ie.nst is being re-pushed to the indexer for the following reason: Index reset (or catalog signature changed),
re-push entire store.