Hi All,
I raised on answers.microsoft, but they suggested I should raise it here "we recommend posting appropriately on the above mentioned forum is you will
get the most qualified pool of respondents,"
So the original thread is: answers.microsoft.com
Q
To summarize - move takes between 0 and 30 seconds when you have a search in place. The GUI doesn't update, so appears not to work. Catagories don't show correctly with search,
just a single empty square. I seem to be on the deferred on Office 365 - can I tweak my settings to get on current to see if that fixes it. TIA.
Initial Q with additional items:
Background
We have an office 365 subscription - I was actually on office 2010/13 (can't remember which) and was getting the nag yellow bar everytime I was changing mailbox telling me to upgrade to office 2016 - which I did.
I triage hundreds of e-mails a day and have gaps between initiation and conclusion - so to this end i use search extensively. I have 5K e-mails in a folder (1todo) which require some action or an answer at some point. The folder and
main account is on office 365 (i.e. MS's hosted product) All e-mails get 1 or more project numbers. My use case was:
- receive an e-mail
- check / add project number
- use search to find all e-mails that are int the same project
- depending on what I can do from there, reply & file as many of the e-mails as I can in the relevant folder
So this worked perfectly in office 2013. Now in Outlook 2016 the e-mails don't appear to move, you can: drag / right click move / have a quick step to do it. All used to work. So this is 2 bugs - one the search doesn't refresh
and also it appears the move doesn't always work.
You keep on executing the command and at some point it works BUT it still shows in the folder. I have read threads elsewhere that say the same and talk about getting different builds of office. Mine says it is completely up to date.
It is 16.0.6001.1073 Office 365 pro plus
I checked: https://technet.microsoft.com/en-us/library/mt592918.aspx
This bug has made my working practices completely inefficient and I need to get it resolved. Is there a fix / fast work around / way to get a later version that fixes it, does the bug have a name / number?
Less important, but still pretty important to me is that catagories aren't shown in the results grid. I use these extensively.
Follow up from me:
Move from folder:
- What happens when you try to move the emails using different option? Are you receiving any error message?
Nothing:
using Quick Steps - (quick step is to move to another folder) - you click, nothing changes
highlight a different row and back to the original (if you do within a couple of secs, nothing, but if you wait for a while then click it, in the preview you get "this item cannot be displayed in the reading pane". The row in the e-mail list stays forever - if you change scope to all folders and back again it is gone.
It took 27 seconds between the click and it to disappear from the preview for another test. So I suspect either polling / syncing or async command actually being issued.
Right click Move / ctrl + shift + V = same as above.
- What happens when you try to search the emails? Does it shows any related emails
you mean from a standing start - yes, search finds them all correctly.
- Did you tried rebuilding the index for Outlook?
Good idea, but I am 100% sure this isn't an index issue. I have to rebuild the index from time to time as the .edb eat my spare disk.
Additional info:
Ok, some afters, based on working on it:
- it appears that the item does move eventually, between 0s and 30 sec later. There is no feedback to tell you it has happened.
- the GUI in the grid is not refreshed, you have to do something, there is no refresh button :-(
-It only occurs with Exchange Online mailbox, my normal POP3 is instant.
-one of the confusions about whether the command worked at all, is it appears, you must let the first async move work first, you don't know when it has worked, but if you move another one, it seems to then do nothing.
Workaround:
- search
- do the move
- wait
- click off and on until you get the preview error
- change search / folder
- re-search
As you can see, this has gone from efficiently see e-mail, find all for same project, action all that you can and move, to treacle.
Finally: the catagories are still a problem - i.e. in search, not shown.
can you tell me what I need to change on my install (registry or whatever) to get onto the current release rather than the deferred, then at least I will
be testing the latest.
TIA - Jason