Outlook hangs when forwarding an email with an image file attached

October 17, 2018, 10:17 am

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I have a large number of Outlook 2016 clients that are seeing an issue where when they click the forward button on a email that has an image file attached (jpg, png) the Outlook client hangs/locks up completely for about 3 seconds. 

I ran Process Monitor to see what it is doing in those 3 seconds and the last thing that is displayed before the 3 second gap is the OST file for that user.  I wiped out the OST file, allowed it to rebuild and the hang is gone.  The next day it was happening again.  

The size of the image file doesn't appear to make any difference.  Other file types arn't affected though.  PDFs for example work fine.  

Any ideas?

  

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messages removed from folders

November 8, 2018, 9:45 am

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I am experiencing a situation where messages stored in my various email folders disappear after a while. any suggestions as to how to keep them until I willingly delete them at a time/date of my own choice 

Cancel meeting without sending email notification

November 8, 2018, 10:41 am

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Hi,

In my organization recently a secretary has sadly passed away.

Now we want to cancel all meetings that have been send by her, but we do not want that people in the meeting get a notification email with the secretary name.

Is that possible?

Thanks!

Outlook 2016 Other Contacts loses chosen view

October 14, 2018, 6:19 pm

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Hello,

Customer has Outlook 2016 as part of the Office Home and Business package.  He is a member of an Exchange Online company with 3 users and has his company email account setup in his Outlook.  He has his default contacts folder which seems to work fine.  He also has an "other contacts" folder which is a shared public folder holding company contacts.  When he displays this folder, it always opens in the "People" view.  He wants it to shows the "Business Card" view and switches to that view.  After closing outlook or reading email, when he goes back to that contacts folder, it has reverted back to the People view.

In comparison, his default contacts folder remembers the chosen view when switching windows in Outlook or closing the program.  It comes back to the same view it was left in.

I thought this was a local issue on his machine and went to another user's machine.  I found exactly the same issue with that user's Outlook 2016.

The 3rd user has Outlook 2010 and his Outlook functions as expected.  Both default and "other" contacts remember the chosen view when switching windows or closing and re-opening outlook.

I've looked at all the view management windows in Outlook 2016.  It doesn't allow marking any particular view the "Default" view.  Generally we expect views to be remembered.

I've checked for Office 2016 updates and we are running the latest.  I've done an Office Repair but nothing changed.

Any ideas how to fix this (or is it a known bug)?

Thanks,

How to change mail server hostname in Windows App version of Outlook 2016

October 30, 2018, 12:04 pm

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Most of you know by now that Microsoft removed most of the email account settings from Outlook's mail account configuration this fall.  MS has a KB article

https://support.microsoft.com/en-us/help/3189194/how-to-disable-simplified-account-creation-in-outlook that explains how to get the old interface to appear so one can actually change settings.

However we have at least one client who apparently installed the Windows App version of Office, and it does not have the Office registry settings (and the above doesn't work when entered into the registry).  Further there is no Mail icon in Control panel and although I found the MLCFG32.CPL icon under the WindowsApps directory, double clicking it or trying to open via RunDLL does nothing...nothing appears.

Any suggestions other than uninstalling Office and reinstalling using the CTR version and then putting in this registry fix JUST to change the mail server name?  Deleting and recreating the email account seems easier, however, I have no idea whether or even how it will autodetect the correct mail server hostname since it is not the same as the domain name.

Thanks,

Steve

Outlook 2016 Account Settings no longer shows me POP advanced settings

August 3, 2018, 11:12 am

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After build 1807 was installed I no longer have access to POP advanced settings. If I open accounts, select an address and select Change, I see a much simpler screen that does not have the server fields or More Settings fields.

Prior to Build 1807:

After Build 1807:

Clicking Next just finishes the dialog, is nothing there either (unless I am overlooking something!)

I did some experimenting with VMs and pinned down that it was Build 1807 that did this. Questions:

1) If I have to change mail providers how do I alter the mail server info ? Is there any way to gain access to those fields again in Build 1807 ?

2) If not, how do I uninstall Build 1807 ? Poked around in Programs and Features, updates and did not see Office anywhere

Thanks!

outlook 2010 read messages still showing the yellow envelope icon instead of being greyed out

November 8, 2018, 1:25 pm

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I'm having a problem with outlook 2010.

Usually when an email is read, it gets grayed out and the message icon changes too (The envelope icon changes from yellow to grey). That is the correct behavior for outlook.

In a new installation of office 2010 i'm experiencing at a different behavior.

The email title get grayed out after being read, but the icon with the yellow envelope on the left, stays the same.

That makes it difficult to distinguish read/unread emails.

Outlook issue with shared mail box conversation

November 2, 2018, 12:25 pm

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Hello

I have a user who has a shared mailbox and doesn't display the conversation history if he sends an email via that account. However, when searching a user it shows the his email that was sent. (along with the sent email.)

Also, in the tasks he duplicate tasks for the shared mailbox. Can't be deleted from Outlook. In office 365 it doesn't show duplicate tasks? Anyway to remove this?

Thank you,

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Problem with Outlook 2016 and Exchange 2013

January 28, 2016, 7:54 am

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One of our users has recently installed Outlook 2016 on his home PC and now he is having problems connecting to our Exchange 2013 environment.  Here on the LAN, Outlook 2016 users have no problem.  I think perhaps the problem exists because either:

1) He is connecting over the Internet, so perhaps there is a port/protocol/firewall issue.

or

2) Because his home machine is not joined to the domain.

I think I am somewhat able to replicate his problem... autodiscovery works fine, but if I pretend that it doesn't and choose to manually set up the account in Outlook, I get the same error he does.  That is, I enter my name, email address, the address of our CAS server, username and password, I get the error "Log onto Exchange ActiveSync mail server (EAS): Could not locate the specified server. User name and/or password are not valid. Please verify the information is correct."

One thing that strikes me as odd is that on the manual setup page, I get the options to either set up "POP or IMAP" or "Outlook.com or Exchange ActiveSync compatible service."  I don't have the option to MANUALLY set up a regular corporate Exchange server?  It doesn't have a more generic Exchange option and ONLY offers to connect over ActiveSync, which then fails with the error mentioned above.

As far as I know, our AutoDiscover service is configured properly.  It has been set up for years and we've never had a problem before.  And I tested AutoDiscover from Microsoft's cloud and it passed.

If anyone has any ideas I'd sure appreciate it.  Thanks in advance.

how do i set the default view on public folder in outlook 2016

November 8, 2018, 6:11 pm

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in public folder in outlook 2016, i set the view as single but the 'apply current view to other mail folders' is grey out and i have to go each and individual folders to set the view.

how do i set the default view on public folder in outlook 2016

set default zoom level in outlook 2016 messages

November 8, 2018, 6:13 pm

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when i double click the email message , i have to click zoom  > percent and ok. however when i double click the other email message, the zoom will be set back to default 100% again.

set default zoom level in outlook 2016 messages

Outlook 365 shows error message - Temporary Mailbox issue

November 8, 2018, 11:22 am

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Hi Forum,

I'm getting the following problem with my office 365  Outlook  2016 program:

"Microsoft Exchange. Your mailbox has been temporarily moved on Microsoft Exchange Server." then gives a bunch of info and options

When i log in with the  "Use Old Data" option, i can access my emails but can't send or receive as it is default to offline.

When i access through "Use Temporary Mailbox" nothing comes up, and the login name is not my exchange account name, but a bunch of numbers.

My emails are hosted through intermedia, which seems to be working as i can send from other accounts to the affected email address and they come through on my phone.

What can i do to correct this? any ideas? do i have to re-install outlook? will i lose me emails?

Thanks for your expert help, David (MSCE candidate but not that far along yet)

 

Outlook Client and Outlook Web Access (.ICS File Format)

November 8, 2018, 7:03 pm

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Hi, can anyone here please help to explain and provide some sort of supporting documents on my query.

Why is it when I receive a course/webminar booking through email (or maybe a travel reservation/schedule), I normally see the email through the Outlook Client (meaning it's visible and came into the inbox) but I could not find this same email in Outlook Web Access (even if I did a search in my email folders in OWA)? I believe the email is in .ICS format because when I open the email and I do a File\SaveAs, it auto default to an ICS file format. When I open the email, I can see that I can send it to myself (with the send button) and above got the message " You haven't sent this meeting invitation yet". Please note that the email received/booking is not in the form of an attachment. Whoever experience or saw this behaviour before, please help and assist. Thank you.

Adding a second shared mailbox

November 8, 2018, 2:18 pm

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I have a user running Outlook for Mac 16.17 who is trying to add a second shared mailbox to an existing account (O365). 

He currently has an account and also accesses a shared mailbox. How can I set it up to also have a second shared mailbox of the same domain appear in the left-side pane. (I did not set up the first shared mailbox.)

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Hank Vare

eml files

November 8, 2018, 2:29 pm

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Hi,

does anyone here experience this kind of issue with outlook 365, once an eml file is opened a copy of it will be saved on the inbox in outlook?

any ideas?

thanks,

Mikey

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How to export ost to Windows live mail?

September 18, 2017, 3:14 am

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hi,

I want to export mailbox from an ost to Windows live mail (EML). Suggest me any right solution for this task.

Outlook alignment issue

November 4, 2018, 11:29 pm

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Hi,

I create a outlook mailer by using table in outlook itself. For testing purpose I have forwarded yo my mail ID. When I opened its not align properly, showing extra space on right and left side of banner image. How to fix this ?

Regards

Sarav

How to open OST files?

August 27, 2014, 12:35 pm

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Hi, my Exchange Server not work. I need to open my ost file. Is it possible to do this using the Outlook? Files are larger than, which stores a lot of information.

Outlook 2016 Not Responding

October 17, 2018, 7:08 am

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We have Excahnge 2016 Hybrid, and my mailbox is in Office 365 cloud. I am using Outlook 2016 ( Part of Microsoft Office Professional Plus 2016 64BIT) on Windows 10 system. 

Whenever new email comes, or when I try to open any email or switch folder access in outlook, outlook is taking long time with "Not responding" message and white screen.

I have checked outlook add-ins, but no slow add-ins.

Thanks in advance for your help

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Tek-Nerd

Outlook 2016 Autodiscover keep finding an account on live.com

November 6, 2018, 1:35 am

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Hi there,

I have Exchange server with SRV record published on the subject domain. After last update of Office (16.0.11001.20064) an Outlook is unable to find this Exchange account.

Even if I:

-tried to disable Autodiscover methods in Outlook/Autodiscover registry via( https://support.microsoft.com/en-us/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under)

-manually select the Exchange account type when adding a new account

It keeps connecting to the outlook.live.com service that is having the same username as the Exchange account.

Do anyone knows how to get rid of that?

Best Regards,

Jan Vojtech Vanicek